Business Performance Management Reading Resources

The Balanced Scorecard: Translating Strategy into Action by Harvard Business Review Press

Track your business performance by staff skills, processes, customers and financial. Add actions and measures for all sectors. See and improve the big business picture.

Strategy Maps: Converting Intangible Assets into Tangible Outcomes by Harvard Business Review Press

Document your learning and growth perspective, internal perspective, customer perspective, financial perspective and strategy. This includes culture, leadership, alignment, teamwork, information capital and human capital. See global case studies of how this can be done.

Start with Why: How Great Leaders Inspire Everyone to Take Action by Portfolio

Start your idea, business, startup with Why. Vision, mission and goals come from Why. Organisations can be built around a why purpose.

High Performance Through Business Process Management: Strategy Execution in a Digital World by Springer

Business Process Management in terms of value, core processes, innovation, digital technologies, enterprise resource planning, service oriented architecture, change management, information, communication, governance, models and globalisation.

The New Rules of Marketing and PR: How to Use Social Media, Online Video, Mobile Applications, Blogs, Newsjacking, and Viral Marketing to Reach Buyers Directly by Wiley

The modern digital methods of marketing, branding, content creation and distribution. Create content and reach buyers directly.

Insight Selling: Surprising Research on What Sales Winners Do Differently by Wiley

More involved direct selling methods to capture market share and have more sales.

Six Sigma Software Quality Improvement by McGraw-Hill Education

Refine internal processes with a goal of 99.999% product quality. Have happy customers, less returns and less rework.

Predictive Business Analytics: Forward Looking Capabilities to Improve Business Performance (Wiley and SAS Business Series) by Wiley

Use advanced internal and external data to make better decisions. How organisations can leverage real time data.

Purple Cow: Transform Your Business by Being Remarkable by Gildan Media, LLC

Be remarkable and unique to stand out from the crowded marketplace. Lots of case studies on how this is done.